Delivering an excellent service for disabled customers eLearning course
Delivering an excellent service for disabled customers is an eLearning course that raises awareness and provides practical advice on providing excellent customer service for disabled customers at sport and leisure centres.
Disabled people tell us that there are often physical, logistical or psychological barriers which make taking part more challenging, which means it is vital that your processes are fully inclusive and accessible.
Activity providers who have successfully tackled these barriers can offer truly inclusive environments and more engaging and enjoyable experiences for everyone.
The course
This 60-90 minute eLearning course covers six topics:
- Inclusive customer service.
- Perceptions of disability.
- Legislation and reasonable adjustments.
- Effective communication.
- Good practice for serving people with specific impairments and health conditions.
- Creating a welcoming and accessible environment.
Why take part?
Completing the course can help to ensure everyone plays their part in creating a welcoming environment for disabled people in sports and activities. Here’s why you should take part:
- Thought provoking tips and advice to go away and implement.
- Addresses common misconceptions around disability.
- Interactive online training.
- No prior knowledge or experience required.
- Complete at your own pace.
- Learners receive one CIMSPA CPD point upon completion
Who is it suitable for?
Although the training is tailored for leisure centre staff, any customer-facing businesses and individuals may benefit from this course. This includes:
- Front of house leisure centre staff
- Catering and support teams
- Fitness assistants
- Membership advisors
- Activity or class leaders
- Centre managers
Cost
Training costs (excl VAT) are:
- Bookings for 1-49 people - £13.00 per person.
- 50 – 99 people @ 25% discount - £9.75 per person.
- 100 people or over @ 40% discount - £7.80 per person.
