Providing an inclusive service in leisure settings eLearning module
Providing an inclusive service in leisure settings is an eLearning course that raises awareness and provides practical advice on providing inclusive service at leisure facilities.
Disabled people account for nearly one in four of our total population, around 16.1 million individuals in the UK. Research shows that they, along with people with long-term health conditions, are twice as likely to be inactive compared to non-disabled people.
Many disabled people report encountering physical, logistical, or psychological barriers that make participation more difficult. This highlights the importance of ensuring your processes are fully inclusive and accessible.
Staff training and workforce development are key to creating an inclusive facility. People shape the experience, and if visitors don’t feel welcome, many won’t make it past the front door. Often, this reflects an organisational culture that isn’t fully inclusive or staff who lack confidence in engaging with disabled people.
Activity providers who have successfully tackled these barriers can offer truly inclusive environments and more engaging and enjoyable experiences for everyone.
Course details
This training is designed at an introductory level to increase knowledge and confidence in engaging with disabled people and people with long-term health conditions.
The course has been designed alongside people with lived experience of disability and, or long-term health conditions. We have used their views and experiences to create this learning.
This course raises awareness and provides practical advice to create welcoming and accessible leisure environments. The training focuses on improving skills, knowledge and confidence in delivering excellent customer service to disabled people and people with long term health conditions.
By the end of this course, you will:
- Understand the importance of excellent customer service.
- Be more confident interacting with disabled people and people with long-term health conditions.
- Understand changes you can make to provide more inclusive customer service.
- Be able to reflect on your current practice and create an action plan to implement improvements based on your learning.
Who is this course suitable for?
Front of house leisure centre staff, catering and support teams, fitness assistants, membership advisors, activity leaders and centre managers.
Duration
2 hours approx.
Course completion
Learners receive 2 CIMSPA CPD point upon completion.
As this is an eLearning course you will need a working internet connection to access this content. For an optimal experience, we recommend using the latest browser version.
Cost
The cost is £20 per person excl VAT. (VAT will be added to the listed price at checkout.)
Discounts are available on bulk bookings.
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- Buy 50 or more for £17 per person excl VAT.
- Buy 100 or more for £14 per person excl VAT.
