Norman’s story, shaping a an inclusive future through lived experience
For Norman, independence has never been something taken for granted. It is something negotiated daily, carefully, persistently, and often against barriers that many people never see.
Living with severe sight loss, Norman uses a long white cane to navigate the world. His vision deteriorated gradually, beginning in his late teens and progressing into adulthood, leaving him now with only light perception.
Alongside this, he manages other health conditions, adding further complexity to everyday life. Yet through it all, one thing has remained constant, his determination to improve accessibility and inclusion, not just for himself, but for others too.
Finding a voice
Over a year ago, Norman came across an opportunity to get involved with the Include to Improve programme, led by Activity Alliance and Sport for Confidence, funded by Sport England. At the time, he was looking for ways to share his experiences and contribute to meaningful change.
What started as a simple application quickly became something more.
“I completed a questionnaire and then got invited to take part in focus groups and interviews. That was really the start of the connection,” he recalls.
Through the programme, Norman contributed to developing workplace adjustment resources, sharing first-hand insight into what truly makes a difference for disabled people. His message was clear, and powerful:
“Understanding is the big word. If organisations understand my needs, they can make the right adjustments.”
Turning lived experience into change
Norman’s involvement did not stop at one project. As a member of the Lived Experience Network, he has taken part in a wide range of activities, from research and consultations to focus groups exploring inclusive physical activity.
One example was contributing to focus group discussions with a member of Include to Improve Strategic Partner Network, Park Yoga, who are aiming to make activity more inclusive and accessible for all. For Norman, the idea was exciting, not just as an opportunity to be active, but as a chance to ensure these initiatives work for people like him.
This exchange of perspectives is at the heart of the programme. It is not just about being heard, it is about shaping solutions together.
The power of connection
While much of the work initially took place online, Norman describes how important it was to eventually meet others in person through the network.
“Meeting face to face is totally different for me. Online, I don’t get that same connection,” he says.
For someone who is visually impaired, digital interactions can present additional barriers, from navigating interfaces with a screen reader to keeping up with fast-moving discussions. In contrast, in-person sessions offer something deeper, a sense of belonging.
“It feels like we’re on the same board. You meet people with different disabilities, but you understand each other.”
That shared understanding creates a safe, supportive space, one where experiences are validated and ideas can flourish.
The reality behind the barriers
Norman’s story shines a light on the everyday challenges that still exist.
From inaccessible websites and frustrating ‘I’m not a robot’ checks, to difficulties navigating public transport or even something as simple as shopping independently, barriers can turn routine tasks into exhausting experiences.
“People don’t realise how much we lose because things aren’t accessible,” he explains.
Creating change that lasts
For Norman, programmes like Include to Improve are essential.
“They take our experiences on board and highlight what’s missing. It won’t change everything overnight, but at least something is happening,” he says.
That sense of progress matters. It builds confidence, not just for Norman, but for everyone involved.
By working with organisations and partners, the programme is helping to influence how services are designed, ensuring accessibility is not an afterthought, but a starting point.
Norman sees this as part of a bigger picture.
“What they do now, others will see and learn from. Maybe in the future it will be easier for the next generation.”
Looking ahead
When asked what one change he would make tomorrow, Norman does not hesitate.
Accessibility.
Not just in one place, but everywhere, online, in public spaces, in transport, in everyday life. Because ultimately, Norman’s story is not just about barriers. It is about possibility.
Through his involvement with Activity Alliance and Sport for Confidence, he is helping to build a future where disabled people can live, work and be active with the same freedom as anyone else.
And that future is already beginning to take shape.
You can find a range of resources from the Include to Improve programme on the Activity Alliance website.
*Norman’s name has been changed for anonymity.
